Andrew Robinson
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Elevate your business with Customer Success Manager

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Get unlimited requests for these services for a fixed monthly price.

Customer RetentionRevenue Generation
Brand Loyalty ImprovementCustomer Satisfaction Surveys
Welcome Campaign ManagementRetention Program Development
Impact Analysis ReportingCustomer Onboarding
Database ManagementFeedback Collection
Customer Experience EnhancementChurn Analysis
Service Quality MaintenancePolicy Evaluation
Client ServicingCommunity Management
Sales Funnel OptimizationProduct Usage Tracking
Customer Support ManagementCollateral Development
Product Adoption StrategyRenewals Management
Upselling StrategiesCRM Data Entry

About us

Andrew Robinson

Experienced Audio Professional and Customer Success Specialist

With more than 7 years of experience in customer success and relationship building, I have significant practical experience in inbound and outbound customer service that spans across tech, education, and audio sectors. My technical capabilities include hands-on experience in audio engineering, production assistance for concerts, and corporate events. I am also experienced in the effective use of numerous CRM software including Salesforce, Microsoft Office, and Google Workspace. As an audio engineer, I hold Dolby Atmos Certification and ProTools certification. My objective is to create impactful experiences in the sectors of technology, education, and customer service using my skills, experiences, and various specializations.

Pricing

Choose a plan that works for you.

Standard

All-inclusive service
One request at a time
All available services
Average 48-96 hour delivery
On-demand consulting
Easy online payments
Pause or cancel anytime
$2,900per month

Pro

Fastest available service
Two requests at a time
All available services
Average 48-96 hour delivery
On-demand consulting
Easy online payments
Pause or cancel anytime
$3,900per month

Products

Business Needs Analysis

An in-depth study of your business to identify your specific needs and requirements and determine the necessary services and support.
Assess main business operations
Identify key areas for improvement or support
Analyze business dynamics
Estimated hours5-10
$233

Customer Engagement Optimization

Enhancement of customer engagement strategies to deliver a seamless customer experience and increase customer satisfaction.
Evaluate existing customer engagement strategy
Identify the areas for improvement
Implement engagement strategy
Estimated hours6-12
$279

Product Adoption Drive

Increase product adoption rates by implementing necessary measures and improvements.
Analyze product usage patterns
Identify potential areas for product adoption
Execute product adoption strategies
Estimated hours5-10
$233

Customer Feedback Management

Strategic management of customer feedback to drive improvements and ensure customer satisfaction.
Set up a platform for collecting customer feedback
Analyze customer feedback
Make improvements based on feedback
Estimated hours4-8
$186

Customer Retention Planning

Develop and implement effective customer retention strategies to reduce churn and maximize revenue.
Analyze customer attrition patterns
Identify strategic methods to retain customers
Execute customer retention strategies
Estimated hours6-12
$279

Customer Service Audit

A thorough review of your current call center operations allowing for a comprehensive improvement and efficiency strategy.
Review current customer service operations
Analyze customer service metrics
Identify problem areas
Recommend strategies for improvement
Estimated hours24-48
$1,116

Performance Management Implementation

Implementation of a comprehensive performance management system to improve call center agents’ performance and productivity.
Design performance management system
Implement performance management system
Monitor system's effectiveness
Develop performance improvement strategies
Estimated hours32-40
$1,116

Call Quality Improvement

Improve the quality of your call center's customer interaction through analysis and training.
Analyze current call quality
Identify problem areas
Implement required training
Measure improvement in call quality
Estimated hours20-30
$775

Workforce Optimization

Optimize staffing levels to maximize productivity and customer satisfaction, while minimizing costs.
Study current staffing levels
Analyze call volume and timing
Implement suitable schedule changes
Monitor changes' effectiveness
Estimated hours16-24
$620

Customer Satisfaction Survey Design & Implementation

Design and implement a robust customer satisfaction survey to gather valuable insights into customer preferences and experiences.
Design comprehensive customer satisfaction survey
Pilot and refine survey
Implement survey across call center
Analyze and present data
Estimated hours16-20
$558

Podcast Editing

Get your recorded podcast professionally edited for a clear, impactful output.
Removing background noise
Leveling voices
Adding intro/outro musics
Cutting irrelevant parts
Final mixing and mastering
Estimated hours3-5
$124

Studio Recording Session

Let us take care of your studio recording session for a seamless and stress-free experience.
Equipment setup
Sound check
Multiple takes recording
Initial mix with level adjustments
Estimated hours2-4
$93

Music Mixing and Mastering

We'll transform your raw recordings into a finished product that's ready for distribution.
Balance audio levels
Apply equalization and compression
Add audio effects if needed
Master track to get a finish product
Estimated hours6-10
$248

Audio Restoration

Rescue old or damaged audio with our digital restoration service. Ideal for speeches, interviews, and vintage recordings.
Eliminate pops and clicks
Reduce background noise
Restore audio quality
Mastering for clarity and volume
Estimated hours4-6
$155

Custom Sound Design

Personalize your project with our custom sound design service, perfect for films and commercials.
Developing sound concept
Creating original sound effects
Mixing sound into multimedia project
Final edit and mastering
Estimated hours8-12
$310

Frequently asked questions

The cost of a full-time Customer Success Manager exceeds $60,000, plus benefits, and they can be difficult to find. Moreover, you might not always have work for a Customer Success Manager, resulting in you paying for unused hours. With the monthly plan, you can pause and resume your subscription anytime, only paying for used time.